Return policy

Return/Exchange and Refund Policy

At MyMatchaClub, delivering your order in perfect condition is our utmost priority. We take great care in packaging and handling to ensure your items arrive just as you expect. While we rarely encounter issues, we understand that exceptional situations may arise. Please read our policy below for information on returns, exchanges, and refunds.

Sales Are Generally Final

We would like to emphasize that our sales are generally considered final. We strive to provide you with the highest quality products, carefully inspected before they leave our hands. However, we acknowledge that there may be limited circumstances in which returns or exchanges become necessary.

Limited Circumstances for Returns/Exchanges

If you receive damaged or defective items, we're here to assist you. Please notify us of any such instances within 5 days of receiving your order. We understand that these circumstances are rare, and we want to ensure your satisfaction.

Steps for Return/Exchange Requests

  1. Contact Us: Reach out to our customer support team within 5 days of receiving your order. Include clear photos of the damaged goods along with your order details.

  2. Assessment: Our dedicated team will review the provided information thoroughly to assess the situation.

  3. Resolution: If the damage is confirmed, we will offer you options for an exchange or refund.

Please bear in mind that return and exchange requests are subject to approval based on the specific circumstances. We recommend inspecting your order upon delivery to confirm its quality and condition. Any claims made after the 5-day window will not be eligible for consideration.

We appreciate your understanding of our policy and your trust in us. Our commitment is to provide you with the best products and an exceptional shopping experience. Should you have any questions or concerns, our customer support team is here to assist you.

Thank you for choosing MyMatchaClub. Your satisfaction is our priority, and we are dedicated to addressing any issues that may arise with your order.